10 results for tag: customer satisfaction


TD Customs is Expanding!

No, you are not seeing double. TD Customs has just doubled our shop space! We've been outgrowing our current shop for awhile now. It has been getting harder and harder to move around the different cars we're working on at a given time. We are extremely fortunate in that demand is up, but with just the one bay, we've been having to schedule customers further out than we'd like. Now we've got the space to accommodate more vehicles and get jobs on the schedule much sooner than before. We also ran into the issue of having so many vehicles in one area being in different stages of the job. We consistently do classic restorations that tend to ...

Hello old friend! ’63 Studebaker back for Paint!

Oh hello, 1963 Studebaker Avanti. Nice to have you back for the rest of your paint job! Awhile back we had this 1963 Studebaker Avanti in the shop for engine bay and door jamb repainting. The owner wanted us to get all the inner jambs and the engine painted, and then take it to get a motor put in, and then bring it back for the exterior paint job. We don't usually do paint jobs in stages like this. However, if it works for a customer in terms of budget or their preferences, we are happy to do so. In this case, the owner specifically wanted the engine bay painted before the new motor was put in. We understand this logic. Putting in a new ...

We are thankful for you!

This time of year always makes us extra thankful. Not only is it Thanksgiving, but it’s the anniversary of when we opened this shop here in Mills River. Every year we are seeing our business grow. This one was the busiest and craziest of them all. There were definitely a lot of beautifully restored cars that left the shop along with happy customers. We experienced a few growing pains this year. We've struggled to find auto body techs experienced enough to handle the intense body work we do here. (The older cars take lots more TLC than your average collision repair!) A few customers had to wait longer than usual on their restorations. ...

Need a tow? Call Top Notch Towing!

Top Notch Towing is Hendersonville's best towing company by far! People often ask us if we know of a local towing company that we like and trust. We always say Top Notch Towing in Hendersonville, NC. It is a family owned and operated business that has been serving our community for the last 20+ years. They provide fast towing services, day or night. They have quite a few drivers and trucks ready to provide towing services, 24/7. Whether you need a local tow to a body shop or are in need of emergency roadside towing, they've got you covered. Especially with restorations, we get a lot of cars and trucks in for body work and paint that ...

Quick repairs: In & out in 24 hours

Quick repairs keep us busy and our customers happy. It's a win-win. Last week, we were able to get this Mustang in for some quick body repairs and provide a 24-hour turnaround time. We can't always promise one-day turnaround, but especially when it comes to collision repairs, we generally only have the car for a few days. We like to schedule these quick repairs so they'll be in the shop for only the amount of time we need to work on it. That way, you also won't be without your car any longer than necessary. This job called for body work repairs in several areas down the side of the car. Tim focused on the body work right when it came in, and got ...

Car trouble in this crazy winter weather

Winter weather, especially here in the Carolinas, can sure wreck havoc on the roads, and thus our vehicles. This past weekend, we were advised to stay home rather than driving out on dangerous roads. In fact, most people across WNC and the SC Upstate had a long weekend due to the snow. Driving on dangerous roads may lead to accidents with other drivers on the road, or even cause your car to skid off the road and possibly hit a tree or other object. Not having 4-wheel drive made driving nearly impossible this weekend, but even those trucks with 4WD and great tires experienced difficulties on the roads. There were many accidents reported out ...

Fast turnaround on body work

We are always so amazed when we hear people say that their car/ truck/ motorcycle has been at another body shop for months or even years. We wonder what could possibly take that shop so long to get the repairs done. Unless specifically agreed on for some reason, it should never take a year to get body work or paint done! At TD Customs, we will never let your vehicle just sit in the back of the shop. We don't procrastinate. If we don't have the time, space or ability to do a job, we don't take it on. We proudly offer quality work with fast turnaround times because our customers will appreciate it, and it's just good business. How long will ...

Fender Bender Repair: We’ll get you in and out!

Fender bender repair jobs are a big part of our business. TD Customs is a full service auto body shop, so while we do many custom paint jobs and restorations, we also focus on the smaller fender bender repair work that you need. Dents, dings, scratches, rust, paint fading, part replacing - we do it all! If you've gotten into an accident, call or bring your vehicle in to us for a free estimate, and we'll be happy to get you on the schedule. We do so many cool custom paint jobs and classic restorations that sometimes people think that is all we do. Not the case; we are constantly doing little fender bender repair jobs while we have the bigger ...

Happy 4 Years to TD Customs!

We can't believe it's been four years that TD Customs has been in business, and three years that we have been at this Mills River location. Time sure flies when you're having fun! In 2011, Tim moved to North Carolina, and began working for himself shortly after. He worked out of his 6-car garage in Hendersonville for about a year, and then it didn't take long for him to build up a customer base and begin needing more space. From there, we found this shop in Mills River, installed a state of the art paint booth, upgraded a lot of things, and have been working away ever since. It's been a fun ride. We've met some great people that have become ...

What makes us such an affordable auto body shop?

Customer Satisfaction Series: What makes us such an affordable auto body shop?  TD Customs is an affordable auto body shop and has heard plenty of times that we are the least expensive estimate a customer has gotten out of several body shops in the area. The truth is that our prices generally do come in at a lower cost than others. Sometimes customers will let us in on other auto body shop's prices, and we are usually surprised, asking ourselves what they were factoring into that cost. This is why we are always confident in telling people to shop around for estimates because we stand by our fair pricing and know we'll typically come in ...